Returns & Refund Policy – Bridgeway General Supplies LLC

At Bridgeway General Supplies LLC, your satisfaction is our top priority. We want you to love your kids ride on cars and other products, which is why we offer a hassle-free returns and refunds process. This policy is designed to be transparent and compliant with Google Merchant Center requirements, ensuring consistency across our website and listings. All details here match the return settings in our Google Merchant Center account.

Eligibility for Returns

  • Return Window: We accept returns within 30 days from the date of delivery for most items. This provides ample time for you to inspect and decide on your purchase.
  • Condition of Items: Returned items must be unused, in their original packaging, with all accessories, manuals, and tags included. For kids electric ride on cars and battery-powered toys, the product must be in new, resellable condition (no signs of use, damage, or missing parts).
  • Non-Returnable Items: Certain items are non-returnable for hygiene or safety reasons, including personalized or custom-ordered products, and items marked as final sale on the product page.
  • Defective or Damaged Items: If your item arrives damaged, defective, or not as described, you may return it within 30 days for a full refund or replacement, regardless of use.

How to Initiate a Return

  1. Contact Us: Email our support team at sales@bridgewayrideons.com with your order number, reason for return, and photos of the item/packaging if applicable (especially for damage claims).
  2. Approval: We will review your request and provide a Return Authorization (RA) number within 1-3 business days, along with return instructions.
  3. Pack and Ship: Securely pack the item in its original packaging. Include the RA number on the package. You are responsible for return shipping unless the return is due to our error (defective, wrong item, or damage in transit).
  4. Return Address: Ship to the address provided in your RA approval email.

Refund Process

  • Refund Method: Refunds will be issued to your original payment method.
  • Refund Amount: Full refund of the product price (excluding original shipping fees). We do not charge any restocking fees.
  • Processing Time: Once we receive and inspect the returned item, we will process your refund within 3-7 business days. You will receive an email confirmation.
  • Free Returns for Errors: If the return is due to our mistake (wrong item, defective, or damaged upon arrival), we will provide a prepaid return label and refund the full amount, including original shipping.

Domestic vs. International Returns

  • United States: Returns follow the standard process above. For large items like kids ride on trucks, we may arrange pickup for approved returns due to our error.
  • International Orders: Returns are accepted under the same 30-day window and conditions. Customers are responsible for all return shipping costs, customs duties, and any associated fees. Refunds do not include original shipping or international fees.

Exchanges

If you’d like an exchange for a different size, color, or model, please follow the return process and place a new order for the desired item. We’ll prioritize processing to minimize delays.

General Information

  • Inspection Upon Receipt: All returns are inspected upon arrival. If an item does not meet eligibility criteria, it may be returned to you at your expense, and no refund will be issued.
  • Original Shipping Costs: Non-refundable unless the return is due to our error.
  • Policy Changes: We reserve the right to update this policy. The version in effect at the time of your purchase applies.
  • Questions?: Contact us at sales@bridgewayrideons.com  or call +1 (307) 289-8690. We’re here to help!

Last Updated: December 24, 2025 Bridgeway General Supplies LLC – Committed to Your Complete Satisfaction.