Return & Refund Policy
Return & Refund Policy – Bridgeway General Supplies
At Bridgeway General Supplies, we want you to feel confident in every purchase. If you are not completely satisfied with your order, we’re here to help.
Return Eligibility
You may request a return within 7 days of receiving your item.
To be eligible for a return:
The item must be unused, unassembled, and in original condition
The item must be returned in its original packaging
Proof of purchase (order confirmation or receipt) is required
How to Request a Return
To initiate a return, please contact us at:
Include:
Your order number
Reason for return
Photos (if item is damaged or defective)
Our support team will review your request and provide return instructions.
Refund Process
Once your returned item is received and inspected:
Approved refunds will be processed within 5–7 business days
Refunds will be issued to your original payment method
You will receive an email confirmation once your refund is completed
Non-Returnable Items
We do not accept returns for:
Used or assembled items
Items not in original condition or packaging
Products damaged due to misuse or improper handling
Damaged or Defective Items
If your item arrives damaged or defective:
Contact us within 48 hours of delivery
Provide clear photos of the product and packaging
We will offer a replacement or full refund at no additional cost.
Return Shipping
Customers may be responsible for return shipping costs unless the item is defective or incorrect
Shipping fees are non-refundable
Order Cancellations
Orders can be canceled within 24 hours of purchase.
After this period, orders may already be processed and shipped, and cancellation may not be possible.
Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again
Contact your payment provider
Then contact us at sales@bridgewayrideons.com
Contact Information
If you have any questions about returns or refunds, please contact us:
📧 Email: sales@bridgewayrideons.com
📞 Phone: +1 (307) 289-8690
📍 Address: 30 N Gould St Ste N
Sheridan, WY 82801
United States
